Dazn5 Privacy Policy – Your data is our responsibility

1 Introduction & Scope

This Privacy Policy applies to all services, websites, and mobile applications operated under the dazn5 platform. When we refer to "dazn5", "we", or "our", we mean the entity responsible for operating this platform.

When you create an account on dazn5, use the platform, or contact us, we collect certain information. This Privacy Policy ensures full transparency about that data. We believe you should have complete control over your own information.

Dazn5 complies with international data protection standards and all applicable local laws. Our Privacy Policy is reviewed and updated regularly, and you will be notified before any significant changes take effect.

2 What Data We Collect

Dazn5 only collects information that is necessary to operate our services. We do not gather unnecessary personal data. Below is a full breakdown of what information we collect and when.

We also automatically collect certain technical data, such as log files, cookies, and user behaviour analytics. This information is used to improve platform performance and ensure security.

• We never store your full payment card number.
• We do not collect biometric data such as fingerprints or facial scans.
• We do not collect sensitive personal data such as religion, political views, or health information.

3 How We Use Your Data

Dazn5 uses your data only for specific, lawful, and transparent purposes. We will never use your information for any purpose that has not been disclosed to you in advance. The primary purposes for which we use your data are listed below:

• Account Management: To create, verify, and keep your account secure.
• Payment Processing: To ensure deposits and withdrawals are completed securely.
• Fraud Prevention: To detect and prevent fraudulent or unlawful activity.
• Customer Support: To resolve your complaints and queries.
• Personalized Experience: To suggest games and offers tailored to your preferences.
• Legal Obligations: To meet the KYC and AML requirements set by regulatory authorities.
• Responsible Gaming: To help identify and prevent gaming addiction.
• Marketing Communications: To send you promotional content with your consent.

4 Data Sharing & Third Parties

Dazn5 never sells your personal data. In certain circumstances, we may share limited information with trusted third parties, always under strict data protection agreements and strictly limited to what is necessary.

• Payment Processors: Mobile Banking, Nagad, Rocket — only the information necessary to complete the transaction.
• Identity Verification Services: Licensed entity for completing the KYC process.
• Game Providers: Authorized software companies responsible for managing the game library.
• Cybersecurity Services: Specialists in fraud prevention and anti-hacking measures.
• Legal Authorities: Required information upon receipt of a valid court or government order.

When sharing data with third parties, we ensure they uphold the same strict privacy standards we do. You will be notified in advance of any changes to third-party providers.

5 Cookies & Tracking Technologies

The dazn5 website and app use cookies and similar technologies to enhance your browsing experience, keep you logged in, and remember your preferences.

• Essential Cookies: Essential for the platform to function properly and cannot be disabled.
• Functional Cookies: Remembers your language preference, theme, and other settings.
• Analytics Cookies: Helps us understand how the platform is used (anonymized data).
• Security Cookies: Used to detect fraud and unauthorized access.

You can manage most cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

6 Data Security Measures

Dazn5 employs industry-leading security technologies to protect your data. Our security infrastructure is regularly tested and audited by independent third parties. Our key security measures are outlined below:

• SSL/TLS Encryption: All communications are encrypted with 256-bit SSL.
• AES-256 Data Encryption: All stored sensitive data is encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Regular Security Audits: Regular penetration testing conducted by external security experts.
• DDoS Protection: Advanced firewall to protect the platform from server attacks.
• Anti-Fraud System: An AI system that detects suspicious activity in real time.
• PCI-DSS Compliance: Payment information is secured in accordance with international standards.

7 Data Retention Period

Dazn5 does not retain your data longer than necessary. We have specific retention policies for each type of data, determined by legal requirements and legitimate business needs.

• Account Information: For the duration of active account use, plus 5 years after closure.
• Financial Transaction Records: 7 years, as required by law.
• Gaming Logs: Up to 3 years.
• Support Contact: 2 years after last contact.
• Cookies & Browsing Data: At the end of the session or up to 13 months.
• Marketing Preferences: Until you opt out or your account is closed.

Once the retention period expires, your data is securely deleted or anonymized in a way that makes identification impossible.

8 Your Privacy Rights

Dazn5 takes your privacy rights seriously. We ensure you always have full control over your personal data. Your key rights are outlined in detail below:

• Right to Access Your Data: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: In certain circumstances, you can request that your data be deleted.
• Right to Restriction of Processing: In certain cases, you can request that we limit the processing of your data.
• Right to Data Portability: You can receive your data in a machine-readable format.
• Right to Object: You can object to the use of your data for specific purposes.
• Right to Object to Automated Decision-Making: You may request a human review of any decision made solely through automated processes.

To exercise any of these rights, please contact our support team. We typically process requests within 30 days. In some cases, full deletion may not be possible due to legal obligations — we will inform you of the reason if that applies.

9 Protection of Minors' Privacy

Dazn5 strictly does not collect or process data from anyone under the age of 18. Our services are not intended for minors. Age is verified at registration, and if an underage account is detected, it is immediately closed and any collected data is deleted.

• If parents or guardians have any concerns, please contact our support team immediately.
• If a minor's account is detected, all transactions are cancelled and funds are returned.
• We take additional steps to verify age during the identity verification process.

10 Privacy Policy Updates

Dazn5 may update this Privacy Policy from time to time. Depending on the nature and significance of the changes, we will notify you in the following ways:

• Minor Changes: A notice will be posted on the website and the "Last Updated" date at the top of the page will be revised accordingly.
• Minor Changes: You will be notified via email or platform notification.
• Major Changes: You will be notified by email at least 30 days in advance and given the opportunity to consent to the new policy.

Continued use of the platform after any changes will be considered acceptance of the updated policy. If you do not agree to the new policy, you have the right to close your account.

11 Contact & Complaints

If you have any questions, concerns, or complaints regarding privacy, please get in touch with us. Our dedicated Privacy Team is always ready to help.

If we are unable to resolve your concern, you have the right to lodge a complaint with your local data protection authority. dazn5 always complies with legal processes and cooperates fully with regulatory investigations.